Farewell to the Actron Air QUE: What you need to know

ActronAir has been a trusted name in the Australian air conditioning market for 40 years. It is known for its innovative technology and user-friendly designs. Recently, the ESP Platinum QUE air conditioning system was discontinued. This change has left many owners wondering about the impact on their existing QUE systems, how to maintain them, and the availability of spare parts, especially for the QUE control, zone and sensor systems.

Actron Air Que Control Platform

QUE - the perfect comfort solution, that is until it wasn't.

The ActronAir ESP Platinum QUE was launched in Australia around 2017 and quickly became the highlight of the ActronAir ESP range. Designed for Australian climates, the QUE offered features that competed will in the residential ducted air conditioning market. Its standout feature was the award-winning QUE control platform.

The QUE control platform, created by by Actron Air Design + Industry Pty Ltd, won the 2016 Good Design Gold Award for Product Hardware and Building. This platform changed how users interacted with their air condition systems, but it was discontinued in 2022.

The QUE control platform was available in white and black and included the Touch Controller, Zone Controller, Remote Sensor, and Mobile App. Together, these components allowed users to set different temperatures for each room while keeping the system energy-efficient. It was the perfect comfort solution - until it was no longer available.

Stay in control: Easy access to Actron Air QUE spare parts

With the discontinuation of the ESP Platinum QUE air conditioning system and its control platform, many owners are concerned about repairs. Spare parts for the indoor and outdoor units are still available, but the replacement QUE control suite is in low supply.

Part Number	Part Name	Availability White	Availability Black
QSW-10 QSB-10	QUE Remote Sensor	NLA	50 units
QTW-1000 QTB-1000	QUE Touch Controller	70 units	40 units
QZW-100 QZB-100	QUE Zone Controller	NLA	50 units

Actron Air reported availability nationwide as at 18 November 2024.

5 Steps to Keep Your Actron Air ESP Platinum QUE Air Conditioning System Running Well

1. Regular Maintenance: Schedule professional servicing at least once a year to check for problems and clean the system.

2. Change Filters: Replace or clean return air filters every 1-3 months to ensure good airflow and efficiency.

3. Set Thermostat Settings: Use a programmable thermostat to optimise temperature settings and save energy.

4. Clear Outdoor Unit Area: Keep the area around the outdoor unit free of plants, debris, or coverings that can block airflow and make the unit work harder.

5. Monitor System Performance: Watch for unusual noises or changes in the cooling efficiency, and address them quickly.

If you need spare parts for your ActronAir systems, you can find a full range of available spare parts at actronspareparts.com.au. Keeping your system well-maintained and having access to the right spare parts will help you continue enjoying the comfort and efficiency that ActronAir is known for.